Privacy Policy

Last Updated: October 18, 2023

Introduction

Welcome to Port City Tattoo. The purpose of this Privacy Policy is to ensure transparency, inform our users about our data collection, usage, storage, and sharing practices, and affirm our commitment to safeguarding your personal information.

By actively acknowledging and accepting this policy, you provide consent to our data practices as detailed herein.

What We Collect

• Active Data Collection:

  • When you interact with our services, you may provide:
    • Email address
    • First and last name
    • Phone number
    • Birth Date (to confirm you’re over 18)
    • Tattoo and Piercing preferences

• Automatic Data Collection:

  • While you browse our website, our system may automatically gather:
    • IP address
    • Browser type
    • Pages visited
    • Duration of visit
    • Click patterns and interactions

This information is collected through forms, cookies, third-party tools, and other technological means.

Purpose of Data Collection

• Booking Appointments: To efficiently schedule and manage your appointments.
• Marketing: To send you periodic updates, news, and offers if you’ve opted in.
• Service Improvement: To assess, refine, and elevate our website’s user experience.

Data Sharing

• Commitment to Confidentiality: At Port City Tattoo, safeguarding your personal data is paramount. We will only share it with third parties when it’s pivotal for our service provision or if mandated by legal obligations.

• Service Providers: We utilize various third-party providers to optimize our services. These can include:

  • Scheduling Software: Used to book and manage your appointments.
  • Analytics Services: For instance, Google Analytics, which helps us understand how users interact with our website. This aids us in enhancing user experience and service offerings. Google Analytics operates under its own Privacy Policy, which we recommend you review.
  • Marketing Software: Tools that assist us in reaching out to our audience with targeted marketing campaigns, newsletters, and promotional materials. Like all our third-party tools, these are chosen based on their commitment to data security and compliance.

• Third-Party Vetting: Every third-party provider we collaborate with undergoes thorough vetting to ensure compliance with data security and privacy standards. We only partner with organizations that demonstrate a robust commitment to safeguarding user data.

• Non-Disclosure: Outside of the described contexts, we don’t disclose, sell, or rent your personal data to any third parties for marketing purposes or any other motives without your explicit consent.

Cookies and Tracking

Cookies are small files stored on your device to enhance user experience. Our cookies serve multiple purposes:

• Functional: Ensuring smooth website functionality.
• Analytics: Analyzing user behavior for site improvements.
• Advertising: Serving pertinent advertisements.

For an in-depth look at our cookie practices, please see our Cookie Policy. Users can decline cookies via their browser settings, but this might affect website functionality.

Children’s Privacy

Our services target individuals 18 and above. We undertake to delete any inadvertently gathered information from anyone below this age immediately upon discovery.

Rights of California Residents

As per the California Consumer Privacy Act (CCPA):

• You can request access to your personal data.
• You can seek modifications or deletions to your personal data.
• Understand if, and to whom, your data is sold or disclosed.
• Enjoy equal service and pricing regardless of your privacy choices.

Please note: We do not sell your personal data. To exercise your rights, contact us using the methods provided below.

Policy Updates

Should we amend this policy, we’ll notify users a minimum of 30 days prior to the changes being implemented, either on our website or through the email associated with your account.

SMS Marketing

• Consent to SMS Marketing: Receiving SMS notifications from us is based on your explicit opt-in. Merely providing your mobile number during other interactions does not automatically enroll you in our SMS communications. These messages can encompass details about our services, special promotions, news, updates, and other relevant interactions with Port City Tattoo.

• Opting In: To begin receiving SMS messages from us, you can:

  • Explicitly select or check an opt-in box during any sign-up process, booking, or other interactions.
  • Text specific keywords to designated numbers as provided on our website or in our stores. After sending the keyword, you will receive a confirmation request. Only upon confirming this request (thus completing the double-opt-in process) will you be subscribed to our SMS notifications.

• Content of SMS Messages: Our SMS communications can encompass:

  • Alerts about your upcoming appointments.
  • Exclusive promotions or discounts.
  • Important updates or changes to our services.
  • Informative content related to tattoos and piercings.
  • Reminders or notifications regarding our events or activities.

• Frequency: The number of messages you receive from us might vary based on your engagement with our services and any promotions or events we might be running. However, we endeavor to ensure our communications are neither too frequent nor intrusive.

• Opt-Out: If at any point you wish to stop receiving SMS communications from us:

  • Reply with “STOP” to any of our messages.
  • Alternatively, contact us directly to request removal from our SMS list. After opting out, you will no longer receive SMS messages from us unless you provide explicit consent again.

• Data Collection from SMS: Similar to our email campaigns, our SMS messages may include tracking functionalities that help us understand delivery success rates, read rates, and user interactions (e.g., links clicked within the message). This data assists us in optimizing and improving our SMS campaigns.

• Sharing with Service Providers: We might occasionally share your mobile number with trusted third-party service providers that assist us in our SMS marketing efforts. Such providers are contractually bound to uphold the confidentiality terms consistent with this Privacy Policy.

• Charges and Carrier Information: Please be aware that message and data rates may apply when receiving SMS notifications. Service availability may vary by carrier, and carriers are not responsible for any delayed or undelivered messages.

• Data Security: Just as with email data, information related to our SMS marketing, including your mobile number, is protected with advanced security measures. This includes secure data storage, encrypted data transfers, and strict access controls.

• Feedback: We value your feedback on our SMS communications. If you have suggestions, concerns, or feedback about the frequency, content, or any other aspect of our SMS communications, please reach out to us.

Email Marketing

• Consent: By signing up for marketing or booking an appointment, you consent to periodic email notifications about our products, services, promotions, news, and other pertinent content.
• Email Content: Notifications might encompass:
  • Service/product updates.
  • Promotions.
  • Tattoo and piercing-related content.
  • Organizational changes or policy updates.
• Opt-Out: Cease email communication anytime by:
  • Using the “unsubscribe” link in our emails.
  • Directly requesting removal from our email list.
• Data Collection: Our emails might employ tracking pixels to study open rates and link interactions, optimizing our email campaigns.
• Sharing & Security: We might occasionally share email addresses with trusted third-party service providers facilitating our email campaigns. These entities are bound by stringent data confidentiality agreements. Your email data benefits from our advanced security measures, including encrypted transfers and restricted access.

Data Retention

Your personal data is retained only as long as necessary for the purposes delineated in this policy or as the law prescribes. Post this period, data is securely deleted.

Data Security

While we adopt rigorous data security measures, including SSL encryption and periodic security audits, no online service can guarantee absolute security. We’re committed to promptly addressing any security breaches.

Contact

To voice concerns, ask questions, or exercise your rights:

Email: [email protected]